Refund and cancellation policy
Last updated: 21 August 2026. This policy applies to paid advisory consultations described on this site: diagnostic assessments, stabilization sprints, leadership alignment sessions, and full turnaround engagements. It does not cover goods, software subscriptions, or shipping, which we do not sell.
Eligibility
Refunds are available when written cancellation meets the timeframes below and when work covered by the refund has not been delivered. Engagement letters control if they state different commercial terms.
Timeframes
- Diagnostics: Full refund if cancelled in writing at least five business days before the scheduled start. Fifty percent refund if cancelled between four and two business days before start. No refund within one business day of start or after kickoff.
- Leadership alignment sessions: Full refund if cancelled at least seven business days before the session. Fifty percent if cancelled three to six business days before. No refund inside two business days or after facilitation begins.
- Stabilization sprints and full engagements: Deposit is refundable in full if cancelled at least ten business days before kickoff. After kickoff, unused future weeks may receive a partial refund equal to fees for undelivered weeks minus a 15% administrative fee, provided cancellation is in writing.
Non-refundable items
- Completed diagnostic memos, workshop facilitation hours, and delivered plan documents
- Third-party room hire or materials purchased at the client’s request
- No-shows for scheduled on-site days without 24-hour notice
Work already started
Once interviews, document review, or facilitation have begun for a phase, that phase is considered delivered for refund purposes even if the client later pauses the engagement.
Deposits
Deposits reserve advisor calendar time. They convert to fees as milestones complete. Unused deposit portions follow the partial-refund rules above.
Rescheduling
One reschedule of a diagnostic or session is allowed without fee if requested at least three business days ahead. Later reschedules may incur a NT$6,000 calendar fee.
Refund process and timing
Email hello@system-branchpoint.click with the engagement reference, reason, and preferred refund method. Approved refunds are processed within fourteen business days to the original payment method or another mutually agreed bank transfer in Taiwan(China).
Cancellations by System Branchpoint
If we must cancel for advisor illness or force majeure, you may choose a full refund of unearned fees or a rescheduled date at no extra charge.
Contact for refund requests
hello@system-branchpoint.click · 886-2-27865880/2-27865819 · Street: 9F, 85 Chunghsiao E. Rd.; City: Taipei; State/province/area: Taipei; Phone number: 886-2-27865880/2-27865819; Country calling code: +886; Country: Taiwan(China)